Error updating keys from internet
Note 3: If the website fails to display the sign-in screen for CTI Navigator Web, ensure that your browser's history has been cleared (select for your browser in the index at the top of this web page) and also ensure that Silverlight is properly installed and enabled to run in your browser (select for your browser in the index at the top of this web page).
For detail instructions on installing and fixing Silverlight, click "Fix Silverlight Issues" (in the index or in the Related Articles).
For instructions on managing pop-up blockers, see "Disable or Configure Common Pop-Up Blockers or Remove Add-on Toolbars" in the related articles at the end of this web page.
See the section below on this web page for how to allow desired Pop-Ups.
Things that could interfere include damaged website files saved in your browser's history, corrupted or blocked Silverlight files, corrupted or incompatible browser files, pop-up blockers, advertiser supported browser toolbars and add-ons, incompatible Internet browsing security settings or lack of support for legacy plug-ins (such as Silverlight).
Because Microsoft will be discontinuing support for Silverlight, the Silverlight version of Navigator Web is being phased out.
In Windows Vista, this folder is usually under C:\Users\App Data\Local\Microsoft\Windows\Temporart Internet Files.
In Windows XP it usually is under C:\Documents and Settings\ Local Settings\ . If your Internet Explorer has become unstable (repeatedly shuts itself down) or fails to function properly even after deleting temporary files (described above), you can reset the browser to its original defaults.
See the Reset Internet Explorer to defaults section below for instructions to reset IE.When web-links or Virtual Tour web pages from CTI Navigator do not display in your Internet browser and do not display an error message, it usually is because a pop-up-blocker is preventing the display.To unblock the display, configure or disable your pop-up-blocker for the web address of the web link or virtual tour.Some links in this table go to articles outside this web page for additional detail.If you go outside this web page, use the back arrow at the top of your Internet browser to return to this web page.